General Terms and Conditions of Sale

General Terms and Conditions of Sale

Last updated: February 5, 2025.

These General Terms and Conditions of Sale (GTCS) govern all transactions carried out on the website lunoval.com, operated by LASSOUR & CO., registered under the number 934 113 606 00016, with its registered office located at:
📍 60 Rue François 1er, 75008 Paris, France
📧 Email: contact@thevitalsip.com

1. Purpose
These GTCS define the conditions under which customers may purchase products offered on our website, as well as the rights and obligations of the parties.

2. Products and Availability
Our products are described and presented with the utmost accuracy. In the event of a product becoming unavailable after an order has been confirmed, we will inform the customer as soon as possible.

3. Orders
Any order placed on our website constitutes acceptance of these GTCS.

  • The customer must provide accurate and up-to-date information when placing an order.
  • We reserve the right to cancel or refuse any order in the event of a dispute or suspicion of fraud.

4. Prices and Payment

  • Prices are displayed in euros (€) and include applicable VAT.
  • Delivery costs are specified before the order is confirmed.
  • Payment is made via the secure methods indicated on the website.
  • An order is considered valid only after full payment has been received.

5. Delivery

  • Orders are shipped to the address provided by the customer.
  • Delivery times are provided as an estimate and may vary due to unforeseen circumstances or force majeure.
  • In case of delay or delivery issues, the customer should contact us at contact@thevitalsip.com.

6. Right of Withdrawal and Returns

  • In accordance with applicable law, the customer has a period of 14 days from the receipt of their order to exercise their right of withdrawal.
  • Returned products must be intact, unopened, and in their original packaging.
  • Return shipping costs are the responsibility of the customer, except in cases of an error on our part.
  • For any return requests, please contact us at contact@thevitalsip.com.

7. Warranty and Liability

  • We guarantee the conformity of the delivered products.
  • We cannot be held liable for improper use of the products or in cases of force majeure.
  • The customer is responsible for checking the conformity of the products upon receipt and reporting any issues within 48 hours.

8. Protection of Personal Data
The information collected is used for the purpose of order management and to improve our services. All personal data is processed in accordance with our Privacy Policy, which complies with applicable regulations such as the GDPR. For more details, please refer to our Privacy Policy or contact us at contact@thevitalsip.com.

9. Governing Law and Disputes
These GTCS are governed by French law. In the event of a dispute, the parties will seek an amicable resolution before resorting to legal action. If no agreement is reached, the competent courts of Paris shall have jurisdiction.

10. Contact
For any questions regarding these GTCS, please reach out to us at:
📧 Email: contact@thevitalsip.com
📍 Address: 60 Rue François 1er, 75008 Paris, France