FAQ's

Questions fréquentes

How to place an order?

To place an order on our website, simply select the products you wish to purchase and add them to your cart. Once you’ve made your selection, click on "Checkout" and follow the steps to complete your purchase.

How can I pay for my order?

We accept multiple payment methods, such as credit cards, debit cards, PayPal, and bank transfers.

How can I track my order?

You can track the status of your order by logging into your customer account or using the tracking number provided to you upon order confirmation. You can also contact our customer service for information about your order status.

What are the available delivery methods?

We offer several delivery options, such as home delivery, drop-off, or in-store pickup. Our carrier is DPD, ensuring reliable and fast delivery! Shipping costs and delivery times vary depending on the chosen option. You can select the one that suits you best at checkout.

How can I cancel or modify my order?

If you wish to cancel or modify your order, please contact us as soon as possible. If your order has already been shipped, it may be difficult to modify or cancel it. In this case, you may need to wait for your order to arrive and return it according to our return policy.

What is the delivery time for my order?

Delivery times vary depending on the shipping option selected at checkout. The delivery time is typically between 7 business days.

How can I return a product?

If you wish to return a product, please contact us for return instructions. Please note that products must be returned in their original packaging and in perfect condition. Return shipping costs are your responsibility.

How can I use a discount code?

To use a discount code, simply enter it in the designated box during checkout. The promotion will be applied directly to the product price.